← ArquenGroup home

Blog

Practical, no-filler guides on abandoned checkout recovery — written by the team behind Arquen Checkout Recall.

September 11, 2026

Why customers abandon checkout — and what actually brings them back

Roughly 7 in 10 carts never become orders. The reasons are more fixable than most merchants think. A breakdown of the real causes and which recovery tactics move each one.

September 11, 2026

Email vs SMS vs voice calls for abandoned cart recovery

Each channel recovers a different kind of shopper. Open rates, response windows, cost per recovered order, and when a phone call beats them both.

September 11, 2026

The compliance guide to calling and texting abandoned checkouts

TCPA, GDPR, A2P 10DLC, quiet hours, consent — what merchants must get right before contacting a customer who didn't finish checkout, in plain English.